Refund policy
Our 100 day guarantee We want you to love your MANE Paris tool. If you are not completely satisfied with your purchase, you can return it within 100 days of receiving your order for a full refund. No stress, no fine print.
Conditions for return To be eligible for a refund, your item should be in good condition and returned in its original packaging where possible. We understand that you may have used the tool to test it, and that is completely fine.
How to return your order To start a return, please contact us at hi@maneparis.com with your order number and the reason for your return. Our team will guide you through the process and provide you with the return address.
Return shipping Customers are responsible for the cost of return shipping unless the product arrived damaged or defective. We recommend using a tracked shipping service so you can confirm that your return reaches us safely.
Refunds Once we receive and inspect your return, we will notify you by email. If your return is approved, your refund will be processed to your original payment method within 5 to 10 business days. Please note that depending on your bank, it may take a few additional days for the refund to appear on your statement.
Damaged or defective items If your order arrives damaged, defective, or incorrect, please contact us within 14 days of receiving your order at hi@maneparis.com. Include your order number and a photo of the issue, and we will arrange a free replacement or full refund right away.
Right of withdrawal In accordance with EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order without giving any reason. Our 100 day guarantee extends this period as a goodwill gesture from MANE Paris.
Non-returnable items For hygiene reasons, we cannot accept returns on items that show signs of significant use beyond reasonable testing.
Questions If you have any questions about our shipping or refund policy, our team is available Monday to Friday at hi@maneparis.com and always happy to help.